Privacy Policy

Northern Sun Plumbing & Heating ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.

Information We Collect

When you use our contact form, we collect the information you voluntarily provide, including your name, email address, phone number, and message content. We do not collect sensitive personal information such as Social Security numbers, financial account details, or health information through our website.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and service requests
• Schedule appointments and follow up on services
• Improve our website and services

Data Storage

Information submitted through our contact form is securely stored using Convex, a cloud-based data platform. Data is encrypted in transit and at rest. We retain your information only as long as necessary to fulfill the purpose for which it was collected or as required by law.

Analytics and Cookies

We use Google Tag Manager to help us understand how visitors use our website. This may involve the use of cookies and similar tracking technologies to collect anonymized usage data such as pages visited, time on site, and referral sources. This data is used solely to improve our website experience and is not used to personally identify you.

You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

Third-Party Services

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting our business, including:

• Convex (form data storage)
• Google (analytics via Google Tag Manager)

These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of analytics tracking by adjusting your browser settings

Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact

For privacy questions or to exercise your rights, contact us at info@reforgedpixel.com or call (218) 491-3203.